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Thinking Out Loud
Observations on AI, technology, and strategy — from the things I'm building and the patterns I'm seeing.
AI Strategy
Why Your AI-Calculated NPS Might Be Wrong (And Why That’s Not the Real Problem)
I asked Claude to calculate the Net Promoter Score for a dataset last week. Forty-seven survey responses, mix of scores from zero to ten. The AI returned an NPS of 34, showed its work, and the math checked out. It had miscounted the categories. Treated some sevens and eights as promoters when they should have […]
Technology
An AI Agent Hacked McKinsey in Two Hours for $20. Here’s What I Did Next.
This week, a cybersecurity startup called CodeWall pointed an autonomous AI agent at McKinsey & Company’s internal AI platform. No credentials. No insider knowledge. No human in the loop. Just a domain name and what the researchers called “a dream.” Two hours later, the agent had full read and write access to the entire production […]